Refund & Cancellation Policy.

Summary

Sonorix is a digital service delivered instantly on purchase. Payments are generally non-refundable. Specifically:

• Subscriptions (monthly or yearly) — you may cancel anytime to stop future renewals. The current paid period is not refunded, whether used or unused.
• Credit packs (one-time purchases) — non-refundable once purchased. Credits never expire, so they remain usable on your account.
• Consumed credits — credits used on successful transcriptions are non-refundable, regardless of subjective satisfaction with accuracy.

The exceptions listed below are the only cases in which we issue refunds.

1. Cancelling a subscription

Website and direct-APK subscriptions: open Sonorix account/billing or email support@sonorixapp.com from your registered email with the Razorpay payment/subscription reference. Cancellation stops future renewals where recurring Razorpay Subscriptions are enabled; you retain Pro access until the end of the current paid period. Cancellation does not trigger a refund for the current period.

Deleting the app or your account does not automatically cancel an active subscription. Contact support before deleting the account if you want us to trace and cancel an active Razorpay subscription.

2. Payment processor reversal window

For Razorpay purchases, eligible refunds are processed back to the original payment method through Razorpay after Sonorix verifies the transaction, duplicate charge, failed credit grant, or service-side issue. We do not promise an automatic refund window unless required by applicable law or Razorpay support rules for the specific transaction.

If money was debited but credits or Pro access were not granted, contact support with the Razorpay payment ID/order ID. We will either grant the entitlement after verification or initiate a refund/reversal through Razorpay.

3. Automatic in-wallet refunds (service-side failures)

If a transcription fails because of a service-side issue — provider outage, internal error, malformed audio we should have rejected up front — the credits deducted for that failed transcription are automatically refunded to your in-app wallet within seconds. No action is required on your part. This applies to both pay-as-you-go credits and subscription fair-use allowances.

4. Billing errors

If you have paid for a credit pack or subscription and the corresponding credits or Pro access were not granted within 24 hours of payment confirmation, email support@sonorixapp.com with your transaction reference. We will either apply the credits / enable access manually (preferred) or refund the payment to your original payment method.

5. Duplicate payments

If you are accidentally charged twice for the same credit pack or subscription period, email us with both transaction references. We will refund the duplicate to the original payment method within 7 business days of verification.

6. Unauthorised transactions

If you believe a charge on your account was unauthorised (account compromise, card fraud, payment-processor error), email support@sonorixapp.com immediately, and notify your bank or card issuer in parallel. We will investigate with the payment processor and refund in full if the transaction is confirmed unauthorised. Report within 30 days of the transaction for fastest resolution.

What is not refundable

• Subscription fees for the current paid period once that period has started, whether used or unused.
• Credits successfully consumed on completed transcriptions.
• Unused credits on active accounts — credits never expire, so they remain available on your account indefinitely.
• Dissatisfaction with AI output quality when the transcription completed successfully. Accuracy depends on audio quality, background noise, and language; we recommend testing with your free signup credits before any paid purchase.
• Credits or subscription access forfeited on accounts terminated for material breach of our Terms of Service.
• Charges made outside the windows or conditions described above.

Refund processing timelines (when a refund is due)

• Automatic in-wallet refunds — within seconds.
• Razorpay payment reversals — processed to the original payment method after eligibility verification; bank/card/UPI timelines vary by payment method and issuer.
• Duplicate-payment refunds — up to 7 business days after both transaction references are verified.
• Unauthorised-transaction refunds — subject to investigation, typically 7–14 business days.

How to request a refund

1. For Razorpay purchases, email support@sonorixapp.com from your registered Sonorix email with the Razorpay payment ID/order ID/subscription ID.
2. For all other eligible cases, email support@sonorixapp.com with the subject "Refund Request".
3. Include your registered email, the transaction reference or order ID, the amount, the date, and a brief description of the reason.
4. We acknowledge within 24 hours and process eligible refunds within the timelines above. If a request falls outside the eligible cases, we will explain why in our response.

Grievance escalation (DPDP Act, 2023)

If you are unsatisfied with our handling of a refund request, you may escalate to our Grievance Officer at grievance@sonorixapp.com. Grievances are acknowledged within 72 hours and resolved within 30 days under the Digital Personal Data Protection Act, 2023. See our Privacy Policy for the full grievance procedure.

Governing law

This policy is governed by the laws of India and falls under the exclusive jurisdiction of the courts at Mumbai, Maharashtra, India, as set out in our Terms of Service. Consumers retain any non-waivable rights granted to them under their local mandatory law.