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FAQ · Everything you might ask

Plain answers,
no marketing.

Common questions about Sonorix — pricing, Razorpay payments, privacy, distribution, refunds.

— 01 / Pricing & Payments
Free to start with the free tier. Beyond that, four one-time credit packs: Starter ₹100 (100 credits), Growth ₹250 (285 credits), Pro ₹600 (725 credits), Business ₹1,500 (1,800 credits). Larger packs give better per-call value.
One credit ≈ one minute of processed call audio (covering transcription, summary, deal insights and customer psychology). Credits are only deducted when a call finishes processing — not when you tap upload.
Razorpay is India's most trusted payment processor and natively supports UPI, cards, net banking and wallets. It also handles international cards seamlessly. Single processor means less surface area, fewer failure modes, faster credit grants.
Yes. Razorpay processes international Visa, Mastercard and Amex. Prices are quoted in INR; you'll be charged the equivalent in your local currency at the rate Razorpay applies at checkout.
Yes. Sonorix offers a ₹299 monthly pass with 450 monthly credits and Pro access for 30 days, alongside one-time credit packs. Access is granted only after Razorpay/backend verification.
Unused credits are refundable in full within 7 days of purchase. Once credits are consumed (the call has been transcribed and analyzed), they cannot be refunded since the AI compute has already been spent. See Refund Policy.
— 02 / Privacy & Security
Audio files and derived transcripts/insights are stored on Sonorix servers (India region) tied to your account. You can delete any call and all its derived data from inside the app at any time.
No. Your call content is never sent to third-party model training. AI inference is performed for your account's results only. We use major LLM providers (Groq, Gemini, Cerebras, OpenRouter) under their commercial APIs that explicitly exclude inference data from training.
Sonorix never sees your card or UPI details. The checkout window is hosted by Razorpay and tokenised. On our side, every payment is verified via HMAC signature, and webhook events are signed and replay-protected. Credits are added in an idempotent database transaction so a payment cannot be double-credited.
Yes — from inside the app under Profile → Account → Delete Account, or from the web at /delete-account. All your audio, transcripts and personal data are permanently removed.
— 03 / Product & Platform
Android 8.0 (API 26) and above. Optimised for Android 12+. iOS is not currently supported.
60+ languages including English, Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Punjabi, plus most major world languages. Auto-detection per call.
Yes — m4a, mp3, wav, ogg, flac. Upload from anywhere in the file system. Sonorix handles voice-note style call recordings and longer meeting recordings up to several hours.
No. Sonorix is for analyzing conversations you already have permission to record (or that you've recorded yourself). The app works on uploaded audio and recordings you choose to share with it.
Sonorix checks for updates on launch and notifies you in-app. You can also visit /download any time to grab the latest APK. Updates are signed with the same key, so installation is seamless.

Still have questions?

Email hello@sonorixapp.com or reach out through the support page.