CUSTOMER CALL TRANSCRIPTION

Turn customer conversations into notes your team can verify and use.

Sonorix keeps the customer's words searchable, then structures important issues, questions, commitments and follow-ups without separating the AI output from its transcript evidence.

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recording.m4a18:42 · language auto

Ready

Speaker 1

“We can deliver the first version by Friday. I’ll send the revised brief today.”

DECISIONFirst version due Friday↳ evidence 07:42

ACTIONSend revised brief↳ evidence 08:16

ASK SONORIXWhen is delivery?Friday · ↳ 07:42

TRY THE REAL PRODUCT

Upload a recording. Get the result before deciding whether to sign up.

Supported inputs include MP3, M4A, WAV, AAC, FLAC, MP4, MOV and WEBM. The file is streamed into private storage, validated, queued durably and removed after successful transcription.

Editable transcript
Summary, decisions and action items
Transcript-grounded Q&A
TXT · DOCX · PDF · SRT · VTT · JSON exports

CUSTOMER CALL TRANSCRIPTION

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Private by defaultSource deletion after successGuest start available

WHY SONORIX

Transcription is the start of the workflow, not the end.

A customer-call record that remains useful after the conversation ends and can be searched later.

Customer language preserved

Review the exact phrasing behind a complaint, request or commitment.

Useful structure

Organize key points, open questions and next steps from the completed transcript.

Share and export

Create a safe workspace result that can be shared or exported in common formats.

HOW IT WORKS

Simple on the surface. Sophisticated underneath.

The user sees one focused flow: upload → transcript → useful output. Behind it, Sonorix uses durable jobs, provider fallback, resource guards, grounded intelligence, privacy cleanup and automatic recovery without exposing that complexity to the user.

1
Upload
Your media is validated and admitted only when capacity is safe.
2
Transcribe
The worker processes resumable sections through the currently available free provider chain.
3
Understand
Sonorix extracts transcript-grounded structure instead of mixing in unsupported source facts.
4
Act
Edit, ask, create tasks, share securely or export the result.

QUESTIONS

About customer call transcription

Can support teams use Sonorix?+

Yes, provided recordings are collected and processed lawfully.

Can I search the transcript?+

Yes. The workspace supports transcript search and signed-in library search.

Are uploaded call recordings retained?+

Successful source media is deleted immediately by default after the transcript is stored.

SONORIX V3

Turn the next recording into work you can use.

No card. No credits. Start with the actual product.

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